Privacy Policy

01Information We Collect

We collect information that you voluntarily provide to us and information that is gathered automatically when you use our website.

Information you provide

• Contact details such as your name, email address, phone number, and mailing address.
• Details about your real estate needs, such as buying or selling preferences, budget, and property interests.
• Any information you include in messages, forms, or other communications you send to us.

Information collected automatically

• Device and usage information such as your IP address, browser type, pages viewed, and the dates and times of your visits.
• Information collected through cookies and similar technologies, as described in the Cookies section below.

02How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the real estate services you request.
• Contact you by phone, email, or text message about properties, appointments, and services relevant to your request.
• Send you updates, listings, and information you have asked to receive.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

03SMS and Text Messaging

By providing your phone number and opting in through one of our forms, you consent to receive text messages from Roots and Rise Realty Group related to real estate services. Your participation is voluntary, and consent to receive text messages is not a condition of any purchase or of submitting our contact form.

Types of messages

Messages may include responses to your inquiries, appointment scheduling and reminders, property information and updates, and other communications related to the real estate services you requested.

Message frequency

Message frequency varies based on your interaction with us.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan.

Opting out and getting help

You can opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will no longer receive text messages from us. For assistance, reply HELP or contact us using the details at the bottom of this page.

SMS Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: https://rootsandriserealtygroup.com/privacy-policy

04How We Share Information

We do not sell, rent, or trade your personal information. We do not share your phone number or other lead data with third parties for their promotional or marketing purposes. We may share information only in the following limited circumstances:

• Service providers. With trusted vendors who perform services on our behalf, such as website hosting, customer relationship management, and communication tools. These providers are permitted to use your information only to perform services for us and are required to keep it confidential.
• Legal requirements. When required to comply with applicable law, a legal process, or a valid governmental request, or to protect the rights, property, or safety of Roots and Rise Realty Group, our clients, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

05Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the website may not function properly if you disable them.

06Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

07Your Choices and Rights

• You may opt out of text messages at any time by replying STOP.
• You may unsubscribe from marketing emails by using the unsubscribe link included in those emails.
• You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond in accordance with applicable law.

08Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

09Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.